Frequently Asked Questions
FAQs
What are your shipping options and delivery times?
We strive to ship orders out in 1 day. Standard shipping usually takes 5–7 business days. Once your order ships, you’ll receive a tracking number to monitor its progress.
Do you ship internationally?
Yes! We ship to most countries worldwide. International delivery times may vary depending on customs processing.
How can I track my order?
After your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on the carrier’s website in real-time.
What is your return and refund policy?
We accept returns within 90 days of purchase. To initiate a return, contact our support team. Refunds are processed within 5–7 business days after we receive your return.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify Payments. All transactions are secure and encrypted to ensure your privacy and protection.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After this time, orders are processed immediately to ensure fast delivery, so changes may no longer be possible.
Do you offer gift cards or special promotions?
Yes! We offer digital gift cards and run seasonal promotions. Sign up for our newsletter to stay updated on exclusive discounts and special offers.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us immediately with your order number and a photo of the item. We’ll arrange a replacement as quickly as possible.